We really don’t think you’re going to need it, but just in case…
Please check below for more information on how to return Feynlab’s products.
All our products come with a 30-day guarantee counting from the moment of the sale as long the products have not been opened, used, tried or damaged.
You will be refunded for the products you return minus a 20% restock fee. The refund applies for products in their original condition (resalable).
Initiate return from your account
Go to “Orders” under “My account” and click on “Exchange/Refund” next to the order you would like to initiate a request for.
Send Products Back
Once we confirm that the products can be returned we will send you a shipping label by email. Print the RMA request email and include it in the return box.
Problem with product/order
Sometimes things go wrong, whether it is a product that leaked during transport, or perhaps something was left out when the order was packed. When a mistake happens, and we are even remotely responsible, we will try and correct the situation as quickly as possible.
We offer the better customer service experience from beginning to end, starting by ensuring you know our policies and ending by living up to your expectations of our promises.